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Shipping and Returns

Shipping

We offer FREE SHIPPING on all US orders over $50.00

International orders are shipping via USPS.

 

Returns and Exchanges

Returns are accepted upon prior approval from RPMagic.  CONTACT US for return approval

Please inspect your package and your items upon receipt. Defective products will be replaced at no cost to the customer upon the return of the damaged or defective product. The customer is responsible for the return of the item and all shipping costs associated with the return.

Returns for unopened items must be requested within 7 business days after receiving the item. The return is subject to a 15% restocking fee and return shipping costs are the responsibility of the customer.

Magic products that are opened are not eligible for return. Cancelled orders will be issued a merchandise credit once the product is returned and in new, sellable condition. Shipping costs will not be refunded for orders cancelled by customers.

From time to time a product that you order will be on back order. This can occur for a variety of reasons. We offer products from dozens of manufacturers, individual artists and suppliers which offers you the opportunity to select from thousands of items. We will notify you immediately of any back order situation that would prohibit us from shipping your order in a timely fashion. You, will have the option to substitute a similar item if available,or keep the product on back order. We will do our best to provide to you an accurate estimate of when it will be in stock to ship or you can request an in-house credit for the amount of the item.

RPMagic will gladly ship your partial order at your request and subsequently the back ordered item at no extra cost to you. It is our goal to ship every order complete, but at times that may not be possible. We appreciate your understanding.

We are not responsible for delays due to lost packages, natural disasters or circumstances beyond our immediate control such as weather delays, etc. RPMagic will make every effort to ship your order in a timely fashion. Thank you.